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Ordering and Shipping
Information about shipping, delivery and ordering from us.
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What shipping options do you offer?
Information about shipping and delivery.
How can I find my order number?
Once you place your order, you will receive an order confirmation email that will provide your order number. By using this link, you can also find your order number and track your order further. Just login with the email address used when making your
Can I make changes or cancel my online order?
Information about order changes and cancellations.
Can I update my contact details?
You sure can! Please send us an email at [email protected], and we can assist you from there.
How do I track my order?
Finding Your Tracking Number:. After Order Placement: Once you've placed an order with Merry People, you'll receive an order confirmation email. Once the warehouse has fulfilled your order, you will receive an additional email with a unique tracking
How long does it take the warehouse to pack my order?
We aim to pack and dispatch online orders within 1-2 business days. Once your order is dispatched, you will receive an email notification with a tracking number. Please note: During peak periods, dispatch times may be longer. While we do our best to
Do you ever go on sale or offer discounts?
At Merry People, we’ve proudly never gone on sale in our ten years, and we don’t plan to start. Here’s why:. Fair Pricing, AlwaysOur products are priced to reflect their true value, with no hidden margins or built-in discounts. Unlike many brands tha
Do Merry People sell Digital Gift Cards?
We sure do! You can purchase a digital gift card here. Your gift card will be emailed to you straight after purchase. Please note you will receive a digital gift voucher code via email, not a physical gift card. To send the gift card directly to anot
I am missing an item in my order/have received the wrong order
Oh no! We are so sorry to hear this. Please email us at [email protected], and we will rectify this for you immediately. If you received a different product than what you ordered, please include a photo of the product label on the box so our
I'm purchasing a gift - what do I need to know?
Our boots are dispatched from a third-party warehouse, so, unfortunately, we are unable to gift wrap or send personalised notes. No! The packaging is not branded, so your surprise won't be spoiled. The only mention of Merry People will be in small pr
Can I pick up my order from you?
Unfortunately, our third-party warehouse is a massive operation and not accessible to the public, so you will need to place your order through our online website for delivery. Alternatively, we have wholesale partners around the UK where you can try
I'm interested in becoming a stockist.
Thank you for your interest in becoming a Merry People stockist!. We are always on the search for like-minded adventurous souls to join our merry family. If you think your store would be a good fit for selling Merry People, we would love to hear from